The contract comes up for renewal

An outsourcing contract outlives the people who negotiated it. What it looks like when the reasons are still there.

MerseyLink Telecom has outsourced its IT to I-Systems. The contract renews on 1 October 2031. By then, most of the people who argued over its terms will have moved on.

Without Pohja

The contract is in the system. So are the tender, the spreadsheets and five years of email. What isn't there is why: why the staff transfer waited for the knowledge handover, what was traded for the service credits, and who argued against the offshore split.

The new team goes into the renewal knowing what was agreed, but not what it cost to agree it.

With Pohja · before the first meeting

The supplier's brief is one page: when the contract renews, what has gone wrong, and what is still waiting on an answer.

I-Systems' relationship brief: renews 1 October 2031, a service threshold met, six items waiting — I-Systems' brief. The gold tile is what is still waiting on MerseyLink.

What was traded

Every move in the negotiation is there, dated and referenced, with the issue it belongs to.

What we traded, and who objected: each move in the negotiation, dated and referenced — I-Systems’ opening asks, each with its reference and its issue.

Every issue, in the words used

Open any issue and its whole history is there: each ask, counter and response, dated, in the words used at the time.

The TUPE scope issue's negotiation history: an ask, a counter and a response — The TUPE scope issue: how it was settled, step by step.

When someone asks why

Ask Memory, and it answers only from what MerseyLink decided, with a link to the decision itself.

Memory answering why the staff transfer waits for the knowledge handover, with the decision linked — One decision speaks to the question. It opens in its own words.

The renewal starts from what was agreed, and why. Nobody has to remember it.

Try it in a copy of MerseyLink

MerseyLink Telecom is a fictional organisation. Its people and records are illustrative. Every screen shown is real.