Pohja keeps each decision your organisation makes with the reasoning behind it, and a note of who agreed and who didn’t. When someone asks why, months later, the answer is there.
Every time you double the size of your business, the working relationships roughly quadruple. Three people have three working relationships. Twenty-five have three hundred.
A study of 2,732 quality improvements at 295 suppliers to a car maker found that more than 16% of the gains from learning on the job were lost every year. Gains from deliberate improvement work fared a little better: 13% lost every year.
What lasted longest was knowledge built into technology, rather than knowledge held in routines or by people.
Agrawal and Muthulingam, 2015.
Manufacturing & Service Operations Management
84
At most 84 of every 100 improvements are still there a year later.
Still there
Lost within the year
At home, in the office or at another site, people miss the conversations where decisions get explained. Each group keeps its own part. With Pohja, anyone can ask why. The record answers, or shows who to ask.
All films
Seven films · 11 minutesMerseyLink Telecom is a fictional organisation. Its people and records are illustrative.
Your own copy of a fictional organisation, with its decisions, people, suppliers and negotiations. Choose outsourcing or hospitality.
Signals
Read
Organisations keep almost everything except the reasoning that connects it. An essay on what that costs, and on the difference between what was said and what was decided.
Read the essay ›Listen
Six minutes. Two voices, made with ElevenLabs. 6:08
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